Getting through an airport and knowing where to go to catch a flight can be stressful and even a little confusing, especially if you’ve never done it before.

One first time flyer checked in to her flight at Istanbul Airport in Turkey and had no idea where to go to get on her plane. But she saw the airline employee place her checked bags on a conveyor belt, so she assumed that’s what she needed to do, too.

Employees and fellow travelers watched in shock as she stepped onto the conveyor belt like it was people mover, thinking it would take her directly to her flight. Instead, she fell back on her butt and people came to her aid — and to explain the correct way to board a flight. Thankfully for surveillance cameras, we’re now all able to enjoy the video of it.